Before you buy
Buying the whole pathway in one go costs less than buying its units one at a time, because each unit price includes its own tutoring and assessment. You can also study unit by unit. When the centre's assessor records that you have achieved a unit, it counts as credit towards every qualification that includes it. Once you have achieved enough units for a qualification, the centre submits your results to VTCT Skills, which awards the qualification. You do not need to buy the pathway as well. If you buy the whole pathway, you pay the full price shown. Units you bought earlier are not deducted.Client care and communication in beauty-related industries
Level 2 · 2 credits · 20 guided learning hours. Part of AB20118R, AB20122.
Part of these VTCT qualifications
Every unit you complete earns credit towards each qualification below. Open one to see its price and all the units it includes.
Overview
Learning outcomes 1. Be able to communicate with clients 2. Be able to provide client care
Course content
Enrol now and you can read this unit's learning outcomes in lesson 1 as soon as your access opens. Your assessor books the practical observations with you. The Record of Assessment Book belongs to the qualification this unit sits in, and the centre issues it when you register for that qualification.
Course curriculum
Enroll to open every lesson — the preview lessons are free to watch right now.
Module 1 — Forms of Communication and Personal Space7 lessons
- 1The Forms of CommunicationNot open yet — enroll to open this lesson
- 2Personal SpaceNot open yet — enroll to open this lesson
- 3Adapting to Different ClientsNot open yet — enroll to open this lesson
- 4Conduct and Infection Prevention — the ground the observation stands onNot open yet — enroll to open this lesson
- 5Knowledge CheckNot open yet — enroll to open this lesson
- 6Evidence for your portfolioNot open yet — enroll to open this lesson
- 7Portfolio Tracker — TTD-FN-B03 (UV20453)Not open yet — enroll to open this lesson
Module 2 — Consultation Techniques and Treatment Objectives7 lessons
- 1The 3 Consultation TechniquesNot open yet — enroll to open this lesson
- 2The Consultation Environment and Informed ConsentNot open yet — enroll to open this lesson
- 3From Information to a Treatment ObjectiveNot open yet — enroll to open this lesson
- 4Avoiding Conflict Between Client and TherapistNot open yet — enroll to open this lesson
- 5Knowledge CheckNot open yet — enroll to open this lesson
- 6Evidence for your portfolioNot open yet — enroll to open this lesson
- 7Consultation Record — Practice and Evidence Sheet — TTD-FN-B03 (UV20453)Not open yet — enroll to open this lesson
Module 3 — Advice, Recommendations and Retail6 lessons
- 1What a Recommendation Has to ContainNot open yet — enroll to open this lesson
- 2Aftercare and Lifestyle AdviceNot open yet — enroll to open this lesson
- 3Retail Sits at the End of the ConsultationNot open yet — enroll to open this lesson
- 4Fees, Options and ModificationsNot open yet — enroll to open this lesson
- 5Knowledge CheckNot open yet — enroll to open this lesson
- 6Evidence for your portfolioNot open yet — enroll to open this lesson
Module 4 — Confidentiality, Records and the Work Area5 lessons
- 1The Work Area and Client ComfortNot open yet — enroll to open this lesson
- 2The Client RecordNot open yet — enroll to open this lesson
- 3Confidentiality and Data ProtectionNot open yet — enroll to open this lesson
- 4Knowledge CheckNot open yet — enroll to open this lesson
- 5Evidence for your portfolioNot open yet — enroll to open this lesson
Module 5 — Client Feedback and Complaints6 lessons
- 1Gaining Feedback on Client CareNot open yet — enroll to open this lesson
- 2Responding to Feedback Constructively, and Why It MattersNot open yet — enroll to open this lesson
- 3Referring a Complaint to the Right PersonNot open yet — enroll to open this lesson
- 4Assisting a Complaint to Resolution, and Recording ItNot open yet — enroll to open this lesson
- 5Knowledge CheckNot open yet — enroll to open this lesson
- 6Evidence for your portfolioNot open yet — enroll to open this lesson
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